Frequently Asked Questions (FAQ) – Apex Arena
- General Information
Q: What is Apex Arena?
Apex Arena is a competitive eSports platform where players can participate in skill-based Free Fire tournaments and win rewards.
Q: Who can participate in tournaments?
Players of all skill levels are welcome. However, participants must be 18 years or older to comply with our eligibility policy.
- Registration & Account Management
Q: How do I register on Apex Arena?
You can register by signing up with your Game Username and phone number.
Q: Can I change my registered details later?
No. Once registered, details such as your Game Username cannot be modified.
Q: How do I delete my account?
To delete your account, please contact our WhatsApp customer support. Once deleted, all associated data will be permanently erased from our servers.
- Tournaments & Gameplay
Q: How are tournaments conducted?
After registration, players receive the Match ID and Password at the scheduled time.
Players must join within 10 minutes after receiving the ID/Password.
Q: What are the different game modes?
Battle Royale – Rewards are based on kills, with a bonus for securing a Booyah (victory).
Clash Squad – Only the winning team receives the prize.
Q: How do I receive match details?
All match details (ID/Password) are shared before the game starts via the platform. Players are responsible for joining on time.
- Payments & Refunds
Q: What payment methods are accepted?
Deposits: Razorpay
Withdrawals: UPI
Q: Can I get a refund if I miss a match?
No. If a player registers but fails to join, the entry fee is non-refundable.
Q: When are refunds processed for canceled matches?
If Apex Arena cancels a match, the full entry fee will be refunded automatically.
- Rewards & Withdrawals
Q: How are rewards distributed?
Battle Royale – Based on kills, with extra rewards for Booyah.
Clash Squad – Only the winning team receives the prize.
Q: How long does it take to receive winnings?
Rewards are processed and distributed within 1–2 hours after match verification.
Q: What are the withdrawal methods?
Withdrawals are processed via UPI to the registered phone number.
- Fair Play & Bans
Q: What happens if a player is caught cheating?
Players using hacks, panels, modded apps, or any unfair means will face a permanent ban without refund.
Q: Can a banned player appeal their ban?
No. Bans related to unfair gameplay are final and non-negotiable.
- Support & Contact
Q: How can I contact customer support?
You can reach us via WhatsApp at [+91 6289683390].
Q: What should I do if I face problems with payments, tournaments, or withdrawals?
Contact our customer support with the details of your issue. Our team will assist you as quickly as possible.